Outsourced Credit Control Services

---

Most bad debt shows warning signs weeks before it becomes a problem: slipping payment dates, part-payments, unanswered statements. Recovia's credit control service spots those signals across your ledger and acts on them early, so fewer accounts ever need recovery.

What the service includes

• Customer credit checks. Checks on new and existing customers before you extend terms, so you know the risk before you take it on.
• Payment monitoring. Ongoing review of your accounts to spot late payers before balances grow.
• Reminders, statements and reporting. A consistent schedule of reminders, calls and monthly client statements, with regular reporting. Large commercial accounts get a designated senior contact at Recovia.
• Risk reporting. Regular reports on arrears, high-risk accounts and recommended actions, to support your cash-flow forecasting.
• Agreed escalation. A pre-agreed point at which an overdue account moves from credit control to recovery, so nothing drifts.

How our credit control process works

Every credit control process is agreed with you before we start. A typical setup runs like this:

• Onboarding. We take your sales ledger, payment terms and customer contacts, and agree the reminder schedule, tone and escalation point with you.
• Credit checks. New and existing customers are checked, so you know the risk before you extend or increase terms.
• Reminders and statements. Customers receive reminders and statements on the schedule we agreed.
• Calls and follow-up. Overdue accounts are chased by phone and email until they are paid or reach the escalation point.
• Escalation. At the agreed point, an account moves to a Letter Before Action or full recovery, with no handover to a new agency.
• Reporting. You receive regular reports on arrears, high-risk accounts and recommended actions.

One firm from invoice to recovery

When the same firm runs your credit control and your recovery, escalation is immediate. There's no re-briefing a new agency, no lost history, and no gap for the debtor to exploit. The evidence gathered during credit control, such as reminders, promises and correspondence, is exactly what a recovery case needs.

Using your statutory rights

For business-to-business sales, the Late Payment of Commercial Debts (Interest) Act 1998 lets you charge:

• statutory interest at 8% above the Bank of England base rate
• fixed compensation of £40 (debts under £1,000), £70 (£1,000 to £9,999.99) or £100 (£10,000 or more) per invoice
• reasonable costs of recovering the debt

We can build these into your terms and reminders, so customers know late payment has a cost.

Who it suits

• Businesses without a dedicated credit controller
• Finance teams that need cover for holidays, growth or a backlog
• Firms with a few large customers where one late payer affects cash flow

Frequently asked questions

What is outsourced credit control? An external team manages your sales ledger collections for you: checking customers, sending reminders and statements, chasing overdue invoices and reporting on arrears, in your name or ours.

How is credit control different from debt collection? Credit control works on invoices that are current or just overdue, to keep customers paying on time. Debt collection starts once an account is seriously overdue or disputed. At Recovia both sit with one firm, so an account moves from one to the other at the agreed point.

Will customers know you're involved? Only if you want them to. White-label credit control is available, and every service is structured around the client.

How is it priced? Per account, with pricing on application. Credit control can run alongside no collection, no fee recovery for accounts that go overdue.

Related: Credit Reports & Monitoring · No Collection, No Fee · Commercial Debt Recovery · Due Diligence · Corporates & Portfolios

Ask about a credit control retainer or call 01527 369593.