Security services businesses often invoice main contractors, facilities managers and site operators on agreed payment terms. When those invoices run late, cash flow suffers and staff still need paying. Recovia Ltd is a UK business-to-business commercial debt recovery agency. We recover unpaid invoices owed by businesses, so you can focus on the work you do on site.
Why invoices from security work go unpaid
Security contracts often involve several parties between the company that engaged you and the business that signs off the invoice. Patrol hours, guarding rotas and reactive call-outs can be disputed or queried, and that can hold up payment for weeks. Sometimes the payer simply has a process that is slow or unclear. Whatever the reason, a late invoice still needs chasing, and that takes time you would rather spend running your operations.
How Recovia works with your unpaid invoices
We start by reviewing the files you send us. Cases are actioned within 1 working day of receiving them, often the same day. Every case is managed and assessed individually. Where it helps, we use personalised contact with the debtor, including field visits, to understand the position and move the matter forward. Debtors can pay online through our debtor portal, which makes settling the balance straightforward. You can follow progress through your client portal. Read our guide to the letter before action.
What the law says about late commercial payments
Where no payment date has been agreed, a payment is late 30 days after the invoice or delivery. Statutory interest for business-to-business transactions is 8% plus the Bank of England base rate, unless the contract sets a different rate of interest. A fixed sum can also be added once per payment, on top of interest: £40 for debts up to £999.99, £70 for £1,000 to £9,999.99, and £100 for £10,000 or more. Where applicable, Recovia adds statutory interest and late payment compensation to the debtor's balance.
Our fees and approach to court action
Our fee wording is simple: no collection, no fee on suitable cases. We only recommend court or legal action once other options have been exhausted and recovery is likely. You are under no obligation to take that step. If legal action is needed, we work with our legal partner, an established firm of solicitors.
Frequently asked questions
How quickly will you start on my unpaid invoices?
We action cases within 1 working day of receiving the files, often the same day.
Do I pay anything if you cannot recover the debt?
Our fee wording is no collection, no fee on suitable cases. Please contact us to discuss whether your case is suitable.
Will you take court action without my agreement?
No. We only recommend court or legal action once other options are exhausted and recovery is likely, and you are under no obligation to take that step.
Can my client pay online?
Yes. Debtors can pay online through our debtor portal, and you can follow progress through your client portal.
If you have unpaid invoices from security work, get in touch today. Visit www.recoviaholdings.co.uk, email contact@recoviaholdings.co.uk or call 01527 369593. Lines are open Monday to Friday, 08:00 to 20:00.