Tailored recovery, with clear terms and control at every step
No two debts are the same. The right approach depends on the debt, the evidence available, the debtor’s position and the commercial relationship you want to protect.
Recovia takes the time to understand your case before recommending action. From a single overdue invoice to a complex portfolio, we manage the recovery process professionally, keep you informed throughout, and only escalate with your approval.
Start by sharing the essentials: who owes the money, how much is outstanding, what the debt relates to, and any invoices, agreements or previous correspondence.
You can contact us by phone, email or through our online form. We will review the information and talk through the circumstances of the case with you.
Before taking action, we consider the evidence, debtor profile, age and value of the debt, likelihood of recovery, commercial sensitivity and your preferred outcome.
We then recommend a tailored recovery strategy. This may involve direct contact, negotiated repayment, tracing, further information gathering or, where appropriate, formal recovery action.
Our terms are agreed clearly before work begins. We often work on a no-win, no-fee basis, but pricing is always tailored to the case.
Once instructed, we act on your behalf using the most appropriate channels for the case. This can include formal correspondence, telephone contact, email and negotiated payment arrangements.
We do not rely on bulk letters or a fixed script. Every communication is professional, proportionate and designed to move the matter towards resolution while protecting your reputation and commercial relationships.
We keep you updated on progress, debtor responses and recommended next steps. If a payment offer, settlement proposal or repayment plan is received, we will discuss it with you before agreeing anything on your behalf.
You will always know where your case stands and what options are available.
Many cases are resolved through direct engagement, payment in full, an agreed settlement or a realistic repayment arrangement.
Our focus is on securing the best practical outcome for your business—not simply following a standard process. If circumstances change, we reassess the strategy and advise you accordingly.
Where informal recovery has not resolved the matter, we assess whether legal action or enforcement is a sensible next step. This includes considering the available evidence, the debtor’s financial position, likely costs and prospects of recovery.
No legal action is taken without your prior authorisation. Where required, we work with appropriate legal and enforcement professionals to pursue the next stage.
When funds are recovered, we provide a clear statement showing the recovery, agreed fees and amount due to you. We can also support your business beyond an individual case through credit control, debtor tracing, portfolio management and proactive arrears monitoring.
To assess a case, we will usually ask for:
Not every case needs the same information. We will advise what is most relevant to your situation.
It depends on the circumstances of the debt, the debtor’s response and whether further action is required. We will provide realistic guidance once we have assessed the case.
Yes. We manage communication professionally on your behalf, using an approach that is appropriate to the case and your commercial relationship.
No. Legal escalation is never automatic. We discuss the options, likely costs and practical considerations with you first, and only proceed with your authorisation.
Yes. We support businesses with single debts, multiple aged invoices and larger debt portfolios. We can also provide ongoing credit-control support to help prevent future arrears.
Tell us about the situation and we will assess the most appropriate route to recovery.