Recovia Ltd is committed to conducting all debt recovery activities in strict compliance with UK law and industry best practices. We operate ethically, professionally, and transparently, ensuring the rights of both our clients and debtors are respected at all times.

Our policies are designed to protect your business, ensure GDPR compliance, and maintain the highest standards of professional conduct.

By using Recovia’s services, you agree to the following terms:

• Performance-Based Fees: Our standard fee is 15% of the debt recovered. Fees are only charged upon successful recovery.
• Client Responsibility: Clients must provide accurate and complete information about debts and debtors.
• Professional Conduct: Recovia will conduct all recovery actions in a professional, ethical, and legal manner.
• Dispute Resolution: Any disputes regarding services will be resolved in accordance with UK law and through mutual negotiation.

 [Contact us for full Terms & Conditions]

We take the privacy and protection of your information seriously. Recovia is fully compliant with the UK GDPR and data protection regulations.

• Data Collection: We collect client and debtor information solely for the purpose of debt recovery.
• Data Security: All data is securely stored, and access is limited to authorised personnel only.
• Data Sharing: Information is only shared with relevant parties (debtors, legal authorities) as necessary for recovery purposes.
• Retention: Personal data is retained only as long as necessary to complete the recovery process or as required by law.

[Read our full Privacy Policy]

Recovia adheres to strict ethical standards in all interactions with debtors:

• No harassment or aggressive tactics
• Compliance with the UK FCA guidelines and industry regulations
• Respectful and professional communication at all times
• Transparent and fair treatment for both clients and debtors

These practices ensure that your business maintains its reputation while recovering debts effectively.

All recovery actions are conducted in full compliance with UK law:

• We follow UK commercial debt recovery legislation
• Court actions and enforcement procedures are handled professionally
• Legal advice is provided when required for complex or high-value cases

This guarantees that all recoveries are enforceable and legally sound.

Clients must:

• Provide accurate and verifiable information
• Respond promptly to requests for documentation
• Agree to the terms of the recovery agreement, including fees
• Understand that recovery is subject to debtor cooperation and legal procedures

By fulfilling these responsibilities, you ensure a smooth and efficient recovery process.

For any questions regarding legal compliance, privacy, or ethical practices, please contact us:

• Email: contact@recoviaholdings.co.uk