Recovia Ltd conducts all recovery activity in strict compliance with UK law and industry best practice. This page sets out how we operate, our key policies, and the standards clients and debtors alike can hold us to.
Recovia Ltd is a UK-registered debt recovery and enforcement agency. Company No. 16956861 · VAT GB510960807 · ICO registration ZC115879. Recovia Ltd is not a firm of solicitors: where court proceedings are required, they are conducted through our legal partner, an established firm of solicitors, with client authorisation obtained before any step is taken.
• No harassment, intimidation or aggressive tactics — ever
• Every demand sets out the legal basis of the claim and a genuine opportunity to pay, dispute or engage
• Substantiated disputes are referred to our client and collection on the disputed sum is paused pending review
• Vulnerability disclosed to us is recorded and reflected in how the account is handled
• Debtors are signposted to free, independent advice: Citizens Advice (citizensadvice.org.uk), Business Debtline (businessdebtline.org) and StepChange (stepchange.org)
We are registered with the Information Commissioner’s Office (ZC115879) and fully compliant with UK GDPR. Client and debtor data is collected solely for the purpose of debt recovery, stored securely with access limited to authorised personnel, shared only where necessary for recovery or as required by law, and retained no longer than the purpose requires. Our full Privacy Policy is available below and on our Privacy page.
We operate on a no-recovery, no-fee basis. Our fee structure is set out on the Pricing page, and the terms applying to any instruction are those in the engagement documents you sign — our standard Client Terms & Conditions are available to download below.
If you believe we have fallen short — whether you are a client or a debtor — email complaints@recoviaholdings.co.uk with the details and your reference. We acknowledge complaints promptly, investigate them properly, and provide a substantive written response. Our full Complaints Procedure is available to download below.
Recovia operates in full compliance with UK debt recovery law and industry best practice. An application for authorisation by the Financial Conduct Authority is in progress; this page will be updated when it is granted.