Recovia Ltd conducts all recovery activity in strict compliance with UK debt recovery law and industry best practices. This page outlines how we operate, our key policies, and the expectations that clients and debtors can hold us accountable to.
Who we are
Recovia Ltd is a UK-registered debt recovery and enforcement agency. Company No. 16956861 · VAT GB510960807 · ICO registration ZC115879. Recovia Ltd is not a firm of solicitors; where court proceedings are required, they are handled through our legal partner, an established firm of solicitors, with client authorisation obtained before any action is taken.
1. Our terms of business
Our client relationship is governed by a single document: the Letter of Authority & Terms of Engagement, signed by every client before we proceed. This document details our authority, our fees, how recovered funds are handled, and the obligations of both parties — including our GDPR compliance and a schedule of typical disbursements.
Fees are confirmed in the Letter of Authority for each client. We typically work on a no-win, no-fee basis: our fee is based on sums actually recovered, and in successful recovery cases, it is generally sought from the debtor as a recovery cost under the Late Payment of Commercial Debts (Interest) Act 1998 — allowing our clients to retain the full value of their invoices. No fee is charged on statutory interest or fixed compensation recovered for the client.
The current Letter of Authority & Terms of Engagement is available to download below. It constitutes the sole and entire agreement between Recovia and its clients.
2. Client money
Funds recovered on behalf of clients are managed according to our published Client Money Procedures:
- Debtor payments are received into a designated receive-only account that cannot accept direct debits or make outbound payments — a structural protection against payment fraud.
- Funds are transferred promptly to a segregated client account, held in trust for clients and entirely separate from Recovia's operating funds.
- Client money does not form part of Recovia's assets.
- Every remittance is accompanied by a written statement itemising the gross amount received, all deductions, and the net amount paid.
We will never notify a change to our bank details by email. If you receive any message with different account details, do not proceed with payment — call us at 01527 369593 to verify first.
3. Privacy and data protection
Recovia Ltd is registered with the Information Commissioner's Office (registration number ZC115879). We process personal data solely for the purpose of debt recovery, based on the lawful ground of legitimate interests.
Data is stored securely with access restricted to authorised personnel. Information is shared only with parties necessary to the recovery process — our appointed solicitors, enforcement officers, tracing agents, and credit reference agencies. We never sell personal data. Personal data is retained for the case duration and six years thereafter, in compliance with GDPR and our legal obligations.
Our full Privacy Policy is available to download below.
4. Ethical recovery practice
Commercial B2B debt recovery is not an activity regulated by the Financial Conduct Authority. Nevertheless, Recovia adheres to all recognised standards of ethical debt recovery and fair collection practices, maintaining a comprehensive compliance framework that includes anti-money laundering, anti-bribery, and vulnerable person policies.
In all dealings with debtors, we will not: use harassment or aggressive tactics; contact people at unreasonable hours; use threatening or misleading language; or misrepresent our legal authority. Debtors facing financial difficulties or other vulnerable situations are directed to free, independent advice:
- Business Debtline — 0800 197 6026 — businessdebtline.org
- StepChange Debt Charity — 0800 138 1111 — stepchange.org
- Citizens Advice — 0800 144 8848 — citizensadvice.org.uk
5. Legal proceedings
Recovia Ltd is not a firm of solicitors. Court proceedings are conducted through our appointed legal partner, a reputable firm of solicitors regulated by the Solicitors Regulation Authority. No proceedings are ever initiated without the client's prior written authorisation, and all anticipated costs are communicated in writing before any actions are taken. Letters Before Action comply with the Pre-Action Protocol for Debt Claims where applicable.
6. Complaints
If you are dissatisfied with any aspect of our service — whether as a client or a debtor — please reach out to us:
Email: complaints@recoviaholdings.co.uk
Telephone: 01527 369593
Post: Recovia Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE
We acknowledge complaints within three working days and aim to respond fully within eight weeks. Our complete complaints procedure is available to download below.
Regulatory status
Recovia operates in full compliance with UK debt recovery law and industry best practices. An application for authorisation by the Financial Conduct Authority is currently in progress; this page will be updated when it is granted.