Public Sector Debt Recovery

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Every pound of uncollected debt is a pound unavailable for services. But public bodies rightly hold their collection partners to a higher standard than the private sector: residents are not just debtors, vulnerability must be identified and respected, and every action must stand up to audit, FOI and member scrutiny. Recovia is built to work to that standard.

Local authorities · NHS trusts and health boards · housing associations and ALMOs · central government bodies · universities and colleges.

•  National Non-Domestic Rates (business rates) arrears

•  Sundry debt and commercial income — trade waste, markets, licensing, facilities

•  Housing rent arrears, current and former tenant

•  Adult social care contributions

•  NHS income: private patient, overseas visitor and salary overpayments

•  Invoice and contract debt of every kind

•  Ethical collections as standard — A published fair collections and vulnerability policy: vulnerability identification at every contact point, signposting to free advice (Citizens Advice, StepChange), and no doorstep activity on accounts carrying vulnerability flags.

•  Audit-ready by design — Every action on every case is logged and reportable. Complaint volumes are tracked and shared as management information.

•  Zero cost to the public purse on failure — Our core model is no win, no fee — nothing is charged on unrecovered accounts. Fixed-fee and hybrid structures are available for framework and contract work where preferred.

•  Data protection by design — ICO registered (ZC115879); data processing agreements as standard; UK data residency; secure transfer arrangements for case data.

•  Management information — Monthly performance reporting: collection rates, case ageing, contact outcomes and complaints.

We actively participate in public sector procurement, including Crown Commercial Service frameworks, and respond to tenders and quick quotes across the UK. Our standing compliance pack — anti-bribery, modern slavery, AML, client money, complaints and privacy documentation — is available on our Legal & Compliance page, and our procurement team will supply insurance schedules, 

DPA templates and policy documents on request.