Commercial cleaning and facilities firms often work on monthly contracts with businesses, local authorities and property managers. When an invoice goes unpaid, the cash flow gap can affect wages, equipment and the ability to take on new contracts. Recovia Ltd is a UK business-to-business commercial debt recovery agency. We help firms like yours chase what is owed in a clear, professional way.
Why invoices go unpaid in this sector
Many cleaning and facilities contracts are invoiced on payment terms, often 30 days after the invoice date. A main contractor or client may pass on payment late, dispute a line item, or simply let an invoice slip down the list. Some of these delays are routine. Others turn into long-running debts that need a firmer approach. Whatever the cause, it helps to act early and keep records of every invoice, service visit and conversation.
How Recovia works with your debts
Once we receive your files, we action the case within 1 working day, often the same day. Every case is managed and assessed individually. Our team can make personalised contact with the debtor and, where it is useful, arrange field visits. Debtors can pay online through our debtor portal, and you can follow progress through your client portal. We only recommend court or legal action once other options have been exhausted and recovery is likely. You are under no obligation to take that step. Read our guide to the letter before action.
Late payment interest and compensation
Under UK law, where no payment date has been agreed, a business-to-business payment is generally late 30 days after the invoice or delivery date. Statutory interest is 8% plus the Bank of England base rate, unless the contract sets a different rate. A fixed sum may also be added once per late payment: £40 for debts up to £999.99, £70 for £1,000 to £9,999.99, and £100 for £10,000 or more. Where applicable, Recovia adds statutory interest and late payment compensation to the debtor's balance. Scotland has its own position, so please ask us to confirm the details for any Scottish client.
No collection, no fee on suitable cases
We work on a no collection, no fee basis for suitable cases. We will be clear with you about whether a case is suitable before we start. Recovery is never guaranteed, but our approach is to act quickly, stay in regular contact with you and be straight about what we find.
Public sector and tender work
Cleaning and facilities firms often work with councils, schools, hospitals and other public bodies. We respond to public sector tenders and quick quotes across the UK, so if you are looking for support on those contracts as well as private client debts, we are happy to talk it through.
Frequently asked questions
What kinds of debts can Recovia help with?
We recover unpaid invoices owed by businesses. If your commercial cleaning or facilities contract has an unpaid invoice from a business client, we can look at the case with you.
How quickly will you start on my case?
We action cases within 1 working day of receiving the files, often the same day. Every case is then managed and assessed individually.
Do I have to go to court?
No. We only recommend court or legal action once other options have been exhausted and recovery is likely, and you are under no obligation to take that step.
What does it cost?
We offer no collection, no fee on suitable cases. We will confirm whether your case is suitable before we begin.
If you have an unpaid invoice from a business client, get in touch. Visit www.recoviaholdings.co.uk, email contact@recoviaholdings.co.uk or call 01527 369593. We are open Monday to Friday, 08:00 to 20:00.